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Margolis, Howard1
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Margolis, Howard; Brannigan, Gary – Learning, 1990
Teachers can prepare themselves for angry confrontations with parents by learning how to cope with parent anger and channeling it into positive action. A five-step process, the I.D.E.A.L. system, is outlined and recommended as an effective technique for converting angry parents into collaborators. (IAH)
Descriptors: Anger, Elementary Secondary Education, Interpersonal Communication, Parent Attitudes