Descriptor
| Librarians | 2 |
| Library Services | 2 |
| Reference Services | 2 |
| College Libraries | 1 |
| Information Needs | 1 |
| Interpersonal Communication | 1 |
| Interviews | 1 |
| Library Policy | 1 |
| Library Research | 1 |
| Library Surveys | 1 |
| Measurement | 1 |
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Source
| Library Trends | 1 |
| RQ | 1 |
Author
| Lynch, Mary Jo | 2 |
Publication Type
| Information Analyses | 1 |
| Journal Articles | 1 |
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Peer reviewedLynch, Mary Jo – RQ, 1972
The results of a survey of seventy-six academic library members of the Association of Research Libraries revealed that the reference departments in many academic libraries are operating without a formal policy statement. A draft outline of a reference service policy manual produced at the University of Massachusetts library is included. (NH)
Descriptors: College Libraries, Librarians, Library Policy, Library Services
Peer reviewedLynch, Mary Jo – Library Trends, 1983
This review of library reference service research, which focuses on the provision of information in response to questions, covers measurement of reference service, evaluation using unobtrusive techniques, online search services, information needs and uses, the process of asking and answering questions, and artificial intelligence. Eighty-four…
Descriptors: Information Needs, Interpersonal Communication, Interviews, Librarians
