This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving process, using the Shewhart Cycle, the Joiner model, and the Xerox model; (3) problem-solving tools, including tools for generating ideas and collecting information, tools for reaching consensus, tools for analyzing and displaying data, and tools for planning actions; and (4) a problem-solving example using an algebra class. Handouts and transparency masters are included. (KC)