This Total Quality Management (TQM) course was designed to introduce students to the principles and tools of TQM in a full-semester course in high schools or community colleges. The course includes all the competencies found in TQM and is intended to be taught with an interactive method in which students are involved in the learning process. This module contains an introduction to the course, a course outline, four class exercises, and a 17-item bibliography. The four exercises include the following: (1) a case study designed to familiarize students with customer surveys and the concept of change and focus on the customer; (2) an exercise showing how to measure the length of a process and leading students to make improvements in the process to reduce the cycle time; (3) an exercise on continuous improvement, empowerment, and processes; and (4) an exercise showing the phases of team development and team conflict resolution. (KC)