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This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

Descriptors: Attitudes, Business Administration, Business Education, Course Content

Attitudes	1
Business Administration	1
Business Education	1
Course Content	1
Course Descriptions	1
Data Collection	1
High Schools	1
Improvement Programs	1
Job Training	1
Labor Force Development	1
Learning Activities	1
Learning Modules	1
Management Teams	1
Organizational Development	1
Organizations (Groups)	1
Participative Decision Making	1
Quality Control	1
Staff Development	1
Surveys	1
Teaching Methods	1
Teamwork	1
Total Quality Management	1
Two Year Colleges	1
Units of Study	1
Work Environment	1
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