This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for continuous improvement. The training manual presents a detailed lesson plan that includes step-by-step instructions for using the following tools and techniques to deliver the module: presenting overhead slides; having participants complete exercises; writing information on flip charts; using small group discussions; and using full group discussion. The workbook activities and worksheets are designed to achieve the following objectives: (1) show participants how to design and implement a continuous improvement process consisting of a cycle of four interrelated steps (plan, do, check, act) within a one-stop system; (2) teach participants to use various tools for identifying and analyzing performance problems; (3) teach participants to establish and support process improvement teams; (4) train participants to apply continuous improvement tools (including Pareto diagrams, run charts, scatter diagrams, and fishbone charts) to the collaboration process itself; and (5) have participants draw on the Malcolm Baldridge criteria and Simply Better resource materials. (MN)