In an attempt to provide feedback to state and local program directors on ways to improve current procedures, an analysis was made of the effects of non-custodial parents' referrals to the workforce. This employment assistance program was designed to increase the income-producing and parenting capacities of non-custodial parents in Bexar County (San Antonio) and Harris County (Houston). Three interlocking research approaches were used for this assessment: a process study, an impact analysis, and a cost-effectiveness analysis. Workforce participation centered on job search, job readiness, and job placement. Child Support Division (CSD) administrators and the staff worked with local workforce and domestic court collaborators to establish procedures for service referrals. The results of the study indicated several positive effects of ongoing efforts to strengthen positive links among CSD staff, the courts, workforce, and health and social service agencies. The results suggest policymakers and program administrators must find new ways to achieve effective collaboration for child support collections, workforce services, and fatherhood programs. A more systemic service array might include access to job training and education; peer and professional counseling; legal and financial services; access and visitation services; and supportive services. (Contains 2 appendixes, 14 tables, 2 figures, and 20 references.) (JDM)