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Keith, Pat M. – Educational Gerontology, 2000
A survey of 754 older adults serving as ombudsmen in nursing facilities found that formal education and follow-up training enhanced efficacy. Negative initial training was the most important influence on diminished efficacy. Those with higher efficacy and more positive initial training expressed less worry. (SK)
Descriptors: Learning Activities, Nursing Homes, Older Adults, Ombudsmen

Keith, Pat M. – International Journal of Aging and Human Development, 2001
Data was collected from ombudsmen (N=607) in nursing facilities about the factors that make their jobs difficult. Hypotheses about support, relationships with peers, and efficacy were tested. Support from facility administrators and residents contributed to efficacy, whereas help from other volunteers had a negative effect. Results point to the…
Descriptors: Long Term Care, Nursing Homes, Older Adults, Self Efficacy