This monograph speaks to the basic problems confronting human services programs, and offers suggestions for improving guidance services. Specific concerns addressed are: (1) the need for more systematic program planning and evaluation; (2) an approach to effective planning and evaluation; (3) development of staff skills for use in the planning-evaluation model and process; (4) strategies for integration of the model; and (5) a listing of additional reference materials. Where specific programs are discussed, contact names and addresses are included so that the readers may obtain additional information. (CJ)