This information package offers guidelines on conducting program evaluations to improve services. Though the examples relate specifically to respite care services for families of individuals with disabilities, the information is more generally applicable. In the first of four factsheets, titled "Local Program Evaluation," the form of evaluation focuses on continuous quality improvement, and programs are seen as evolving and improving as they get information about their successes and accomplishments. Steps that need to be accomplished include: determine the scope of the evaluation, select appropriate evaluation methods, collect and analyze information, and report and utilize findings. The second factsheet, "Developing Evaluation Questions," divides evaluation questions into process questions and outcome questions. Process evaluation questions can be divided into structural questions and activity questions. Outcome questions require knowledge of how program activities relate to changes in consumer, family, and community behavior, attitudes, knowledge, skills, or intentions. A theory of action is used to provide links between current activity and future intended goals. The third factsheet, "Evaluation Measures," examines what is to be measured, how it will be measured, and who will complete the measure. The final factsheet on developing evaluation reports lists ways of communicating evaluation results and examines the components of a good evaluation report, including verbal and numerical descriptions of data. (JDD)