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Direct linkMampaey, Jelle; Brankovic, Jelena; Huisman, Jeroen – Studies in Higher Education, 2019
In contemporary higher education, stakeholder management is increasingly important given the growing number and complexity of stakeholder groups. Defensive stakeholder management (DSM), defined as verbal responses of universities to stakeholder criticism, is a largely neglected topic in the higher education literature. Drawing from a combination…
Descriptors: Foreign Countries, Stakeholders, Organizational Communication, Universities
