Attempts to reconcile two theoretically opposing perspectives of bureaucracy (as either alienating or facilitative) by creating and testing a new construct called "enabling bureaucracy." Empirical results are encouraging. Schools can be designed with formalized procedures and hierarchical structures that help rather than hinder teaching and…

School structures need not be rigid, controlling, and coercive; in fact, they can be just the opposite. Enabling school structures are centralized and formalized in ways that promote problem solving, collaboration, flexibility, change, and professional judgment. The current research demonstrates the importance of "both" collegial…

After a theoretical analysis of the concept of organizational citizenship is elaborated, we complete an analysis of the characteristics of school organization that promote citizenship behaviors. We assume that the leadership of the principal is critical in such an endeavor as well as the trust that colleagues have in each other and the extent to…