ERIC Number: ED269608
Record Type: RIE
Publication Date: 1984
Pages: 53
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Business Telephone Etiquette. Comptetency Test Package. Office Occupations. Instructor's Guide.
Hines, Donna
This competency test package, one of a series of test packages for office occupations education, contains a list of performance objectives: a sample, 50-point objective test; and several performance test activities. The package also includes complete directions for the student and the instructor, plus answer keys and a guide for evaluating the tests. Suggestions for adapting the tests for special needs students are provided. These tests on business telephone etiquette cover time zones, area codes, various conversations, message forms, and voice quality. (This competency test package can be coordinated with a slide/tape module.) (KC)
Descriptors: Behavioral Objectives, Business Skills, Clerical Occupations, Competence, Competency Based Education, Evaluation Criteria, Job Skills, Learning Modules, Office Occupations Education, Office Practice, Postsecondary Education, Secondary Education, Skill Development, Special Education, Telephone Usage Instruction, Test Items, Vocational Education
Occupational Curriculum Laboratory, East Texas State University, Commerce, TX 75428 (test package and slide/tape).
Publication Type: Guides - Classroom - Teacher; Tests/Questionnaires
Education Level: N/A
Audience: Teachers; Practitioners
Language: English
Sponsor: Texas Education Agency, Austin. Dept. of Occupational Education and Technology.
Authoring Institution: East Texas State Univ., Commerce. Occupational Curriculum Lab.
Grant or Contract Numbers: N/A
Note: For related documents, see ED 222 722, ED 222 729, ED 226 162, and CE 044 415-421.
