Surveying Service Quality within University Libraries.

Calvert, Philip J.; Hernon, Peter

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Peer reviewed

ERIC Number: EJ555868

Record Type: Journal

Publication Date: 1997

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0099-1333

EISSN: N/A

Surveying Service Quality within University Libraries.

Calvert, Philip J.; Hernon, Peter

Journal of Academic Librarianship, v23 n5 p408-15 Sep 1997

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

Descriptors: Academic Libraries, Evaluation Criteria, Foreign Countries, Higher Education, Information Services, Library Research, Library Services, Program Effectiveness, Quality Control, Questionnaires, Reference Services

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: New Zealand

Grant or Contract Numbers: N/A