Utility Measures, Not Performance Measures, for Library Reference Service?.

Hernon, Peter

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Peer reviewed

ERIC Number: EJ357092

Record Type: Journal

Publication Date: 1987

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Utility Measures, Not Performance Measures, for Library Reference Service?

Hernon, Peter

RQ, v26 n4 p449-59 Sum 1987

Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

Descriptors: Decision Making, Evaluation Utilization, Input Output Analysis, Library Planning, Library Services, Measurement Techniques, Reference Services, Research Needs

Publication Type: Journal Articles; Opinion Papers; Reports - Research

Education Level: N/A

Audience: Policymakers; Researchers; Administrators; Practitioners

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A