Library Reference Service: An Unrecognized Crisis--A Symposium.

Hernon, Peter; And Others

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Peer reviewed

ERIC Number: EJ354378

Record Type: CIJE

Publication Date: 1987

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Library Reference Service: An Unrecognized Crisis--A Symposium.

Hernon, Peter; And Others

Journal of Academic Librarianship, v13 n2 p69-80 May 1987

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

Descriptors: Evaluation Criteria, Library Education, Library Personnel, Library Research, Library Services, Library Standards, Naturalistic Observation, Performance Factors, Reference Services, Resource Allocation, User Needs (Information)

Publication Type: Journal Articles; Opinion Papers; Reports - Research

Education Level: N/A

Audience: Media Staff; Administrators; Researchers; Practitioners

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A