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| Hernon, Peter | 1 |
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Peer reviewedHernon, Peter; And Others – Journal of Academic Librarianship, 1987
The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)
Descriptors: Evaluation Criteria, Library Education, Library Personnel, Library Research
