Using the case study approach, the Merrimack Education Center was examined (1) to test the linkage model developed by Ronald Havelock, (2) to provide a model description for the benefit of others who wished to duplicate the center's program, and (3) to provide feedback to the center itself. The study produced a thumbnail sketch of the center; a description of the principal linkages between the center and local education agencies' resource persons and groups, and practitioner persons and groups; a description of the center's philosophies and strategies; a description of the center's major programs; an identification and verification of the important impacts of the center; and an identification of the weaknesses in the center's role as a linkage agency. To acquire information, extensive on-site interviews were conducted with local education agency members, and data were also obtained from the school system clients of the center. The result of the case study documents in detail the innovations in the center's local education agencies as a result of knowledge utilization and fully describes the processes of resource utilization, communication, and innovation in a systematic manner. (JY)