Supporting performance objective 69 of the V-TECS (Vocational-Technical Education Consortium of States) Secretarial Catalog, both a set of student materials and an instructor's manual in placing telephone calls are included in this packet. (The packet is the second in a set of four on performing receptionist activities--CE 016 935-938.) The student materials include a pretest, information on using the telephone directory, types of telephone calls, two self-check quizzes (the second of which has an answer key), a posttest, and an instructor's final checklist. The instructor's manual includes directions for administering this packet, a list of supplies and materials needed, answer keys to the pretest and posttest, and the narrative script for a filmstrip. The materials are designed for self-paced individual instruction and may be adapted for use with large groups. (A separate booklet--CE 016 911--lists contents for the four packets in this set along with those in several other sets--seventy-eight packets in all--based on the same V-TECS catalog.) (JT)