During summer 1991, a study reviewed efforts of local agencies to implement the Job Opportunities and Basic Skills (JOBS) Program. Three local sites in each of 10 states were examined. The field research showed that formal client flowcharts designed by the states and local sites were not yet fully operational and often did not describe actual…

As part of a 3-year study of the implementation of the Job Opportunities and Basic Skills (JOBS) Program, front-line workers were surveyed in all 10 states and in 29 of 30 sites included in the overall study. Their perceptions of the agencies' organizational environments suggested a rather lukewarm agency context for implementing JOBS. Workers…