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Gross, Melissa – Reference & User Services Quarterly, 1998
Explores the potential impact of imposed query, a new model of information-seeking behavior, on current approaches to library service and system evaluation. Discusses reference service evaluation, user studies, output measures, and relevance as an evaluation tool. Argues that imposed query broadens understanding of the user and of the role that…
Descriptors: Evaluation, Information Seeking, Inquiry, Libraries