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Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures.

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McClure, Charles R.; Lankes, R. David; Gross, Melissa; Choltco-Devlin, Beverly – 2002

This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…

Descriptors: Electronic Libraries, Evaluation Criteria, Evaluation Methods, Guidelines