This document, part of the Clinton Administration's "Reinventing Government" initiative involving a long-term, significant revamping of the federal bureaucracy, presents a comprehensive set of published customer service standards for the United States Government. It presents more than 1,500 standards representing commitments from more…

This monograph presents results of a 6-month study of the federal government and the Clinton Administration's proposal for a decade-long process of re-inventing the federal government's operations. Each of four major principles are presented in a chapter organized around specific steps towards its implementation. These principles are: cutting red…

This publication reports on progress 1 year into the Clinton Administration's "Reinventing Government" initiative, a long-term effort at significantly revamping the federal government's operations. A preliminary chapter notes the culture change involved in the reinvention process. Individual chapters then report progress for each of the…