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Feedback (Response)2
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Journal of Organizational…2
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Goomas, David T.2
Ludwig, Timothy D.2
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Business Activity Monitoring: Real-Time Group Goals and Feedback Using an Overhead Scoreboard in a Distribution Center
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Goomas, David T.; Smith, Stuart M.; Ludwig, Timothy D. – Journal of Organizational Behavior Management, 2011
Companies operating large industrial settings often find delivering timely and accurate feedback to employees to be one of the toughest challenges they face in implementing performance management programs. In this report, an overhead scoreboard at a retailer's distribution center informed teams of order selectors as to how many tasks were…
Descriptors: Employer Employee Relationship, Feedback (Response), Synchronous Communication, Goal Orientation
Enhancing Incentive Programs with Proximal Goals and Immediate Feedback: Engineered Labor Standards and Technology Enhancements in Stocker Replenishment
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Goomas, David T.; Ludwig, Timothy D. – Journal of Organizational Behavior Management, 2007
Under baseline conditions warehouse stockers (n = 23) could earn incentives if their team performed above the team quota of 18 cases stocked per hour. They were also subject to disciplinary action if they failed to regularly meet individual stocking quotas. In spite of these contingencies the stockers failed to receive bonus payments most of the…
Descriptors: Intervention, Discipline, Incentives, Job Performance