The purpose of this study was to examine the use made of the Educational Resources Information Center (ERIC) products and services by members of the educational community, and in this context to evaluate the extent to which the ERIC system is achieving its objectives of guaranteeing ready access to the nation's current significant literature in the field of education. The report is prepared in four volumes and a summary volume. The Chapters of this volume discuss: the ERIC clearinghouses' information analysis activities; ERIC's efforts to help strengthen existing communication channels; and ERIC activities designed to contribute to the development of a national information network. The final Chapter of this volume presents profiles of organizations which provide ERIC services and products. (The other volumes of this study are available as LI 003628, 003629, 003631 and 003632.) (Author/NH)