The objective of the project was to develop methods for establishing output and input performance standards for the placement and placement-support functions of the U.S. Employment Service (ES). Volume 4, a preliminary or working handbook, contains all forms, guidelines, procedures, and training materials for primary data collection and analysis by ES functional activity of local staff time utilization, minutes per unit of service, service ratios, and key quality factors. The "handbook" is designed to serve as a self-application package in future work to establish input standards; it can also be used as a local self-analysis and diagnostic tool pending establishment of input standards. (Author)