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Ewell, Peter T. – New Directions for Institutional Research, 1991
Total Quality Management (TQM) and assessment in higher education both focus on processes to improve educational quality, and both require upper-level leadership's commitment. Guided by the proven principles of TQM, assessment can help institutions develop a mechanism for responding in advance to the challenges ahead. (MSE)
Descriptors: Administrator Role, Change Strategies, College Administration, Educational Change