Starting in September 2017, the first borrowers became eligible and began applying to have their loans forgiven through the Public Service Loan Forgiveness (PSLF) program. The US Government Accountability Office (GAO) was asked to review the PSLF program. This report examines the (1) number of borrowers pursuing PSLF and the extent to which the Department of Education (Education) has conducted outreach to increase borrower awareness of program eligibility requirements; and (2) extent to which Education has provided key information to the PSLF servicer and borrowers. GAO analyzed data from the PSLF servicer on employment and loan certifications and loan forgiveness applications as of April 2018; reviewed Education's guidance and instructions for the PSLF servicer; assessed the information used by Education and the PSLF servicer and communicated to borrowers against federal internal control standards; and interviewed officials from Education and the four largest loan servicers, including the PSLF servicer.