Purpose: The critical incident technique (CIT) is widely used in many disciplines; however, scholars have acknowledged challenges associated with analyzing qualitative data when using this technique. Therefore, the purpose of this article is to address the data analysis issues that have been raised by introducing some different contemporary ways…

Purpose: The purpose of this study was to apply social exchange and organizational support theories to examine the relationship between mid-level strategic enrollment managers' perceptions of managerial coaching behaviors enacted by their senior managers and their own reported job engagement, as mediated by perceived organizational support (POS)…

Purpose: There is an ongoing shortage of talented supply chain managers with the necessary skills and business-related competencies to manage increasingly complex and strategically important supply chain processes. The purpose of this paper is to propose that organizations can create and maintain competitive advantage by leveraging the expertise…

During the past few years, the growth of an emergent "coaching industry" in many countries has resulted in some scholars calling for the development of a "coaching profession." Yet, contemporary HRD and OD professionals conceive of coaching as a necessary area of expertise. This paper reports the results of a qualitative study of different…

The purpose of this paper is to develop a conceptual framework and research hypotheses based upon a thorough review of the conceptual and limited published empirical research in the organizational learning and innovation performance literatures. Hypotheses indicate the relationships between organizational learning, its antecedent, perception of…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Refutes arguments against professional certification for human resource development, such as lack of common knowledge base, restriction of labor supply, and administrative/regulatory issues. Presents positive implications of certification for individuals, organizations, and the field. (SK)

The concept of self-directed learning has become increasingly important in educational and work organizations as a result of trends that require learners to become more responsible for their own learning to remain highly skilled and knowledgeable in a competitive marketplace. To assess self-directedness in the Korean context, a relatively new…

This paper examines the extent to which methodological pluralism and analytical triangulation can be meaningfully utilized for identifying commonalities between three distinct previously conducted research studies that explored managerial behaviors within specific sectors and cultures using the Critical Incident Technique. (Contains 4 tables.)

Coaching has received considerable attention in recent years as the responsibility for employees' learning and development has been increasingly devolved to line managers. Yet there exists little published empirical research that measures specific coaching behaviors of line managers or examines the linkages between line managers' coaching behavior…

The majority of learning that occurs in the workplace is informal, however, little is known about how such learning is best supported and nurtured. A qualitative case study was recently conducted to explore the contextual factors that may shape informal workplace learning. Fifteen in-depth interviews were conducted and constant comparative…