Purpose: There is an ongoing shortage of talented supply chain managers with the necessary skills and business-related competencies to manage increasingly complex and strategically important supply chain processes. The purpose of this paper is to propose that organizations can create and maintain competitive advantage by leveraging the expertise…

This paper examines the extent to which methodological pluralism and analytical triangulation can be meaningfully utilized for identifying commonalities between three distinct previously conducted research studies that explored managerial behaviors within specific sectors and cultures using the Critical Incident Technique. (Contains 4 tables.)