Purpose: The critical incident technique (CIT) is widely used in many disciplines; however, scholars have acknowledged challenges associated with analyzing qualitative data when using this technique. Therefore, the purpose of this article is to address the data analysis issues that have been raised by introducing some different contemporary ways…

The majority of learning that occurs in the workplace is informal, however, little is known about how such learning is best supported and nurtured. A qualitative case study was recently conducted to explore the contextual factors that may shape informal workplace learning. Fifteen in-depth interviews were conducted and constant comparative…