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LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.
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Heath, Fred M.; Thompson, Bruce; Cook, Colleen; Thompson, Russel L.; Kyrillidou, Martha – portal: Libraries and the Academy, 2002
Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…
Descriptors: Academic Libraries, Accountability, Correlation, Higher Education
How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
Peer reviewed Peer reviewed
Thompson, Bruce; Cook, Colleen; Heath, Fred – portal: Libraries and the Academy, 2001
Explores the number of dimensions needed to measure users' perceptions of library service quality based on data from the ARL (Association of Research Libraries) LibQUAL+ project. Results were consistent with a view that a single set of scores is one reasonable way to characterize user perceptions of library service quality. (Author/LRW)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Research
Library Users' Service Desires: A LibQUAL+ Study
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Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen – Library Quarterly, 2008
The present study was conducted to explore library users' desired service quality levels on the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in users' desired library service quality levels across user groups (i.e., undergraduate students, graduate students, and faculty), across geographic locations (i.e.,…
Descriptors: Foreign Countries, Library Services, North American English, Users (Information)
Intactness and Accuracy of Online and Card Catalogs: ALIS II vs. Card Catalog at Texas A&M University.
Peer reviewed Peer reviewed
Cook, Colleen; Payne, Leila – Information Technology and Libraries, 1991
A study was conducted at Texas A&M University that compared the intactness (i.e., the presence or absence of a bibliographic record) and the accuracy of the bibliographic data in the public card catalog and in the online catalog (ALIS II). Results indicate the online catalog was less intact, but more accurate. (two references) (LRW)
Descriptors: Bibliographic Records, Card Catalogs, College Libraries, Comparative Analysis
"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
Peer reviewed Peer reviewed
Cook, Colleen; Heath, Fred M.; Thompson, Bruce – portal: Libraries and the Academy, 2003
One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Research