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| McGlamery, Susan | 1 |
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Peer reviewedMcGlamery, Susan; Coffman, Steve – Reference & User Services Quarterly, 2000
Explores the possibility of using Web contact center software to offer reference assistance to remote users. Discusses a project by the Metropolitan Cooperative Library System/Santiago Library System consortium to test contact center software and to develop a virtual reference network. (Author/LRW)
Descriptors: Computer Networks, Computer Software, Consortia, Electronic Libraries
