This administrative model contains materials to be used in setting up a workshop designed to train members of action organizations (consumer, community, educational) in techniques such as role playing, modeling, and developing strong communications skills for assertively securing legal consumer rights in the areas of credits and warranties, and to prepare the participants to teach these skills to groups in their own organizations. The following topics are discussed: (1) the business system (includes discussion of office locations, supplies and equipment, fiscal management, and work schedule) and (2) running the program (includes discussion of becoming familiar with credit and warranties; exploring area credit reporting services, bank loans, and credit card companies; setting the curriculum and the target population; locating facilities; making contact with organizations which will provide participants; selecting participants; gathering materials; publicizing the program; running the classes; and evaluating the program). Approximately one-half of the guide consists of exhibits such as letters of invitation, course announcement, acceptance and rejection letters to organizations, press releases, report forms, checklists, and questionnaires for instructors. (TA)