Describes the change strategies involved in moving a mediocre child care program onto the road to excellence. Highlights strategies focusing on changing staff perceptions of themselves and their practices with families, obtaining honest observations of staff, visiting other programs for inservice training, examining educational practices in terms…

Distinguishes between training and coaching, asserting that the latter focuses on the staff person as learner. Offers strategies for staff development: clarify when one is supervising versus coaching, identify issues before developing strategies, ask questions that spring from genuine curiosity, offer detailed descriptions of teacher actions,…