Knowledge-based expert systems used as job aids or job coaches can cut the amount of training time significantly and reduce training costs. (SK)

Virtual reality, a three-dimensional simulation technology, may best be used (1) when training mistakes would be costly; (2) when the environment cannot be experienced in the real world; (3) to improve human-machine interfaces; (4) to make training situations real; and (5) to make the perceptible imperceptible. (SK)

This seventh in a series on performance technology discusses the means an organization uses to support human performance. Five basic elements are described: (1) the opportunity an individual has to perform as the organization desires; (2) technology, including human-machine roles; (3) materials and supplies; (4) the flow of useful information; and…

Describes possible futures for the use of artificial intelligence in the workplace. Discusses expert and hypertext systems, as well as possible uses for these technologies. Proposes formation of a "master system" combining these technologies that would encourage a significant increase in human skills and self-worth. (CH)