This learning module, which is part of a three-block series intended to help human service workers develop the skills necessary to solve the problems encountered in their daily contact with elderly clients of different cultural backgrounds, deals with the work environment of a human services worker who deals primarily with elderly minority persons. The general objectives of the module are to help human services workers understand the importance of stress and quality of life to the work experience, the role of stressors and the ways in which work conditions could produce a stressful experience, ways in which excessive stress may be avoided or reduced, and some major characteristics or conditions of human services jobs that may become stressors. The following topics are covered in the individual sections: stress and quality of life; the stressor; ways of avoiding or reducing excessive stress (identification of potential stressors in the work environment, realization of their impact, and ways in which demands, constraints, and opportunities can contribute to stress); and characteristics or conditions of human services jobs as potential stressors (role, role conflict, role ambiguity, quantitative and qualitative role overload, role underload and underutilization, and role significance). A list of suggested resources is appended. (MN)