The Elderly Service Workers' Training Project (ESWTP) was designed to identify the problems encountered by human service workers in their daily contact with older adults. A needs assessment (mail survey and structured personal interview) was conducted throughout Manitoba to identify and document the scope of human service workers' on-the-job problems in providing services to older adults from the four principal ethnic groups in Manitoba: Ukrainian, French, German, and Native Canadian. The study findings were categorized into three areas or blocks: basic knowledge of the aging process, cultural gerontology (problem solving/helping skills), and work environment. Four cultural task committees were involved in generating the project's instructional modules. The following materials resulted from the project: 21 print, 12 interactive video, and 9 computer-assisted instruction learning modules; a user's guide; a handbook of selected case studies; the project final report; and the ESWTP authoring system. The three instructional blocks focus on (1) the personal development of the human services worker from the standpoint of beliefs and feelings about death and dying; (2) development of an understanding of older adults' personal beliefs, attitudes, and perspectives as a prerequisite for developing worker empathy for older adults; and (3) development of skills to deal with issues and seek solutions to problems in a manner consistent with different cultural backgrounds. (MN)