Evaluating Reference Services and Reference Personnel: Questions and Answers from the Literature.

Bunge, Charles A.

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Peer reviewed

ERIC Number: EJ488299

Record Type: CIJE

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0276-3877

EISSN: N/A

Evaluating Reference Services and Reference Personnel: Questions and Answers from the Literature.

Bunge, Charles A.

Reference Librarian, n43 p195-207 1994

This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)

Descriptors: Evaluation Methods, Library Personnel, Library Services, Literature Reviews, Models, Reference Services

Publication Type: Information Analyses; Opinion Papers; Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Note: Theme issue topic: "Reference Services Planning in the 90s." Guest editors: Gail Z. Eckwright and Lori M. Keenan.