Descriptor
| Demography | 1 |
| Evaluation Criteria | 1 |
| Measurement Techniques | 1 |
| Performance Factors | 1 |
| Public Libraries | 1 |
| Reference Services | 1 |
| User Satisfaction… | 1 |
Source
| Public Libraries | 1 |
Author
| Bunge, Charles A. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
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Peer reviewedBunge, Charles A. – Public Libraries, 1990
Reports the success rates of reference question answering as perceived by librarians and patrons in 36 public libraries. The discussion covers relationships between question answering success rates and factors such as time and effort spent on questions, reference resources and environment, communication difficulties, and type and source of…
Descriptors: Demography, Evaluation Criteria, Measurement Techniques, Performance Factors
