The book is intended as a relevant teaching tool for schools, churches, and other social agencies interested in upgrading the service occupations. It was developed from the experience of the Household Employment Association for Reevaluation and Training (HEART) in developing such a program into a non-profit, licensed, private trade school which has also become a national training center for those interested in establishing similar programs; an overview is given of the association's history. The book is divided into five major sections. The first deals with recruitment, screening, and selection of trainees; the second explores training and counseling of household employees--in most cases, a task of re-training. Job development, post-placement counseling, and community education are covered in the remaining three sections. The format of each section is an introductory outline of the basic concepts and principles on which the association's program was founded, followed by several illustrative case histories, each with instructive, open-ended questions for discussion. (AJ)