The research on response facilitation factors in mail surveys is reviewed, and background is developed to enable the comparison of results obtained by two analytic approaches, a descriptive analysis and a meta-analysis, using the same set of studies. Specific criteria for sample and methodology were applied to studies extracted from four CD-ROM…

As a predominant research method, the mail survey has been the subject of a considerable body of research. Several major reviews of research have been published that attempt to synthesize findings of empirical studies and identify techniques that stimulate responses. The review articles are examined, identifying procedures and potential…