This study reports on the effects on Navy image resulting from the interaction between personnelmen (PNs) and their client enlisted men. A series of interviews and responses to a sort questionnaire provided data on the agreements and disagreements between the groups. A major disagreement was investigated between the young enlisted man who emphasizes his requirement for equality and fairness and the older PN who stresses his informational and record keeping role. Recommendations were made for the development of a selection battery for PNs which would include an oral communication test. (The report includes four bibliographies, 84 tables and figures, brief descriptions of human relations training in several civilian organizations, and a literature review on training in attitude change.) (See AC 008 622 for Volume 2, which consists of five appendixes.) (Author/LY)