This publication is designed to help service providers deliver high-quality workplace development services cost effectively to small and medium-sized businesses. The guide looks at five service delivery strategies: learning consortia, walk-in centers, distance learning, computer-based training, and trained volunteers. These five strategies offer a number of insights into how providers can both reduce costs and compensate for the negative side-effects that may be associated with cost reduction. The guide includes the following: (1) a discussion of each of the five delivery strategies and how they are being implemented; (2) five detailed case studies of exemplary programs delivering high-value services at relatively lower costs; and (3) 26 one-page summaries of programs following one or more of the five delivery strategies, along with relevant contact information for each program. The programs profiled are conducted throughout the country. Appendices list additional programs and organizations, advisory groups of the National Workforce Assistance Collaborative, and products and services of the collaborative. (KC)