Search Interview Techniques and Information Gain as Antecedents of User Satisfaction with Online Bibliographic Retrieval.

Auster, Ethel; Lawton, Stephen B.

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Peer reviewed

ERIC Number: EJ297065

Record Type: Journal

Publication Date: 1984

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Search Interview Techniques and Information Gain as Antecedents of User Satisfaction with Online Bibliographic Retrieval.

Auster, Ethel; Lawton, Stephen B.

Journal of the American Society for Information Science, v35 n2 p90-103 Mar 1984

Investigates relationships among: techniques used by search analysts during interviews with users before engaging in online retrieval of bibliographic citations ("open" and "closed" questions, pauses of different lengths); amount of new information gained by user as result of search; and user's satisfaction with quality of items retrieved. Twenty-seven references are cited. (EJS)

Descriptors: Correlation, Information Needs, Information Retrieval, Information Seeking, Interviews, Library Services, Online Systems, Questioning Techniques, Questionnaires, Reference Services, Relevance (Information Retrieval), Research Methodology, Tables (Data), User Satisfaction (Information)

Publication Type: Reports - Research; Tests/Questionnaires; Journal Articles

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Language: English

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