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| Journal of the American… | 1 |
| RQ | 1 |
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| Auster, Ethel | 3 |
| Lawton, Stephen B. | 2 |
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| Journal Articles | 2 |
| Reports - Research | 2 |
| Tests/Questionnaires | 2 |
| Information Analyses | 1 |
| Opinion Papers | 1 |
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Peer reviewedAuster, Ethel – RQ, 1983
Presents literature that describes the online negotiation process in general terms and summarizes views of authors who have dealt with the interview in the reference process. Specific aspects of the online negotiation interview and the measurement of user satisfaction are highlighted. Ninety-one references are cited. (EJS)
Descriptors: Information Needs, Information Retrieval, Interpersonal Communication, Interviews
Peer reviewedAuster, Ethel; Lawton, Stephen B. – Journal of the American Society for Information Science, 1984
Investigates relationships among: techniques used by search analysts during interviews with users before engaging in online retrieval of bibliographic citations ("open" and "closed" questions, pauses of different lengths); amount of new information gained by user as result of search; and user's satisfaction with quality of…
Descriptors: Correlation, Information Needs, Information Retrieval, Information Seeking
Download full textAuster, Ethel; Lawton, Stephen B. – 1982
This research study involved a systematic investigation into the relationships among: (1) the techniques used by search analysts during preliminary interviews with users before engaging in online retrieval of bibliographic citations; (2) the amount of new information gained by the user as a result of the search; and (3) the user's ultimate…
Descriptors: Analysis of Variance, College Libraries, Higher Education, Information Needs
