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Auster, Ethel1
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Auster, Ethel – RQ, 1983
Presents literature that describes the online negotiation process in general terms and summarizes views of authors who have dealt with the interview in the reference process. Specific aspects of the online negotiation interview and the measurement of user satisfaction are highlighted. Ninety-one references are cited. (EJS)
Descriptors: Information Needs, Information Retrieval, Interpersonal Communication, Interviews