To improve its response time on interlibrary loan requests within the Metropolitan Cooperative Library System (MCLS), the Glendale Public Library is considering the consolidation of its response process within the Circulation Department (CD). At present this response is a joint effort between the CD, the Readers' Assistance Section, and the…

an analyst from the staff of the City Manager of Glendale, California, conducted a work simplification study for the central library to adjust public service operations in the library's new quarters. This report presents the study's recommendations concerning the book circulation process. Following an outline of the organization and functions of…