A project was conducted to develop and deliver training on case management procedures for adult educators. The project trained adult instructors on techniques, processes, and procedures of effective client case management through a series of workshops and discussion group sessions. The case management approach is based on the assertion that increased contact with adult learners will increase comfort level in the educational setting which will, in turn, increase retention rates. The project recommended that any adult education program adopt a case management approach to student service in order to increase student satisfaction and retention. A manual was compiled covering the three phases of the project: training, system development, and implementation. Local impact of the project was positive. (KC)