This learning module is one of three training modules that were developed for members of the Texas Gerontological Consortium for Continuing Education to use in preparing case managers working in human service professions coordinating community-based programs for frail elderly Texans. Module III deals with the following topics: implementation (case management agencies that provide services, communities with inadequate resources, working with families and providers, sharing consumer information, community resource inventories, sources of conflict); monitoring (types of case management monitoring, monitoring roles, frequency of home visits, monitoring and communication); reassessment (purpose, focal topics, and frequency of reassessment and care plan updates); closure (preparing for closure, common reasons for closure, maintaining relationships/contacts following closure); and evaluation of case management activities (rationale and components of program evaluation and quality assurance, blending program evaluation and quality assurance, principles for conducting program evaluation and quality assurance; rationale for a new model; a priority on service interaction; continuous quality improvement; Deming's 14 points and 7 deadly diseases; contrasting quality assurance and continuous quality improvement; and class activity). Included in the module are the following components: estimate of time required to complete the module; a list of suggested videos; and topic outlines containing topic objectives, the information to be learned for mastery of each topic objective, six references, and transparency masters. (MN)